Sonic Tuning Return and Exchange Policy

Wrong Parts Ordered / Decide Not to Keep Parts
We offer free, easy to access tech support by phone and email to answer any questions regarding the parts we sell.
It is strongly recommended that the customer verify that all parts match the intended application before submitting an order.
In the case the wrong part is ordered by the customer or if the part is no longer wanted, the customer must contact Sonic Tuning within 30 days of receiving the item to request a refund or exchange. 
After 30 days have passed since you have received the item, all sales are final.
To return the part(s) the customer must obtain an approved RMA number from Sonic Tuning and ship back all item(s) via prepaid standard ground shipping in their original packaging with 100% of the original contents. Items sent back without an approved RMA number will be refused.

Damaged or Defective Parts 
All items are shipped to the customer in good condition. However, mishandling by the shipper can cause parts to arrive damaged. Product defects may become apparent when the customer inspects the shipment received.  These defects must be reported to Sonic Tuning immediately, and pictures may be required to verify the reported defects in order to authorize a return.  It is strongly recommended that all items be inspected for damage or defects upon receipt. 

Please note that on international returns, Sonic Tuning will not be responsible for any return shipping costs

Wrong Parts Received (shipping error, correct parts were ordered) 
Occasionally, a mistake is made and the customer receives an incorrect part. It is required that the customer verify that all delivered items match the Sales Order before any installation takes place.  If the part has been installed, painted, or modified in any way, the customer now owns the part and it is non-returnable. 

Wheels Return Policy
Wheels that have had tires mounted on them or have been fastened onto vehicle will be regarded as used items and therefore are not returnable under any circumstances. It is the responsibility of the customer to follow the instructions provided on the packaging of each wheel prior to installation. Customers have 30 days in which to notify Sonic Tuning of receipt of incorrect or defective wheels.

Lost Shipments
In the event that a shipment is lost by a shipping company (UPS, FedEx, USPS, etc.), a claim will be filed by the original shipper with that shipping company. Sonic Tuning reserves the right to issue any and all refunds, exchanges or replacements until the shipping company has reimbursed Sonic Tuning  for the insured value of the lost shipment, Any deviation from this rule will be solely conducted by Sonic Tuning at its own discretion.

Installation and Labor Costs
Sonic Tuning assumes no liability for any installation or labor costs the customer may incur in connection with parts purchased from us, even if there was a wrong item received or defective item received.  It is the customer’s responsibility to fully inspect all received parts for accuracy and quality before contracting an installation shop to do any labor.

Refunds
Refund will be made using the same method of payment as the original transaction whenever possible, with the exception of wire transfers. Any payment made via wire transfer will be refunded by company check.