Policy

All Warranty Returns/Exchanges must have a RMA FORM COMPLETELY FILLED OUT

Products damaged in shipping or having items missing from the packaging must be reported to Sonic Tuning within 72 hours of delivery.

Before sending your product for warranty issues make sure you fully troubleshoot your situation. Shipping is not covered after 30 days of receiving the product. International shipping is not covered to or from us at any time. If the items are tested and working properly you will be responsible for any shipping charges to have the items sent back to you. Physically damaged products are NOT covered under warranty. All returns will NEED an RMA Number clearly written on at least one side of the box. Include the RMA form (obtained below) inside the box with your return. Keep a copy for your records. If you did not purchase your products directly from us you will need a return authorization number from the retailer you purchased the item from. All correspondence will be through your retailer. We strongly suggest that you return your product to us using a carrier that provides shipping insurance. Often returns arrive broken and we can then not honor the warranty. We will work with you and your carrier to obtain compensation for broken products. Returns for working items must be in new/unused condition and are subject to a 20% restocking fee. Under no circumstances will we accept a return for a part that has been primed or painted, even if we shipped you the wrong part. You must test fit body parts before installation to verify fitment. Unpainted parts in original condition and packaging can be returned or exchanged. Please inspect your package within 48 hours of receiving your items to make sure everything is correct. If you are unsure that your item will be covered under warranty feel free to give us a call or email us.

Return Authorization Form This form must be included inside the package you are returning. The RMA form must also be completely filled out in order for your RMA to be processed.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or contact Customer Service via email.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.